There are many courier services in Genshin Impact Teyvat. For example, players may know that the Inazuma youkai, 
Kirara, is a "Gold Level Courier" of the Komaniya Express. This courier service is a famous company that has already expanded its services beyond the Land of Thunder.
Similarly, players can find Courier's Longhouse in Natlan. Considering the people of Natlan can't freely leave the Nation of War, it's understandable that this delivery service is not known beyond the borders of Natlan. Despite its limited area of service, though, there seem to be a lot of mishaps happening still. For example, while exploring the Land of Pyro, players may come across some lost or damaged packages and letters. Thankfully, the item is intact enough to be returned to their respective senders. Bringing back these damaged packages and letters will reward players with The Packages Returned achievement in Genshin Impact.
Genshin Impact: Obsidian Fragments & Rings Guide (How To Get & Use)
Three Obsidian Fragments make one Obsidian Ring, which players can use to open a secret tribal chamber in Genshin Impact.
Damaged Packages & Letters Locations In Genshin Impact Natlan
There are four lost and damaged packages and letters in Natlan. Here's how players can find them all.
Genshin Impact: He Never Dies Night's Trial Guide (How To Beat & All 3 Achievements)
He Never Dies is a Night's Trial boss in Genshin Impact that resembles the friendly Capybara; here's how to beat the cute creature.
Damaged Package Location
Go to the Teleport Waypoint near where players can trigger Tisoc's Ripe for Trouble quest in Genshin Impact. On the ground by the river is a Damaged Package.
Slightly Squashed Package Location
Use the Waypoint on the far east of the Stadium of the Sacred Flame, then walk west to find a Slightly Squashed Package between some wooden fence.
Damaged Letter Location
Teleport to Scions of the Canopy Statue of the Seven in Genshin Impact, then walk north to the water. There's a Damaged Letter on a rock by the river.
Torn Letter Location
Head to the 
Obsidian Codex Artifact domain and go east to get a Torn Letter near some alpacas. If players haven't yet, they can also follow the path southwest of the domain to reach an underground passage. There, collecting two Key to Somewhere in Genshin Impact allows players to face a difficult enemy, a Local Legend of Natlan.
Optional Step: Michica Location In Genshin Impact
This step is optional, but players can go to Michica to get info about whom each package belonged to. The courier manager can be found in the Scions of the Canopy tribe area.
The Packages Returned Achievement In Genshin Impact
To get The Packages Returned achievement in Genshin Impact, players must bring back all four packages and letters to the original sender. It doesn't matter if players reported the items to Michica first or not.
Genshin Impact Redeem Codes (November 2025)
Genshin Impact redeem codes commonly come with Primogems rewards that aid in players’ gacha experience.
Imix Location In Genshin Impact - Slightly Squashed Package
Imix is the jeweler apprentice found in the Children of Echoes area in Genshin Impact. Give her the Slightly Squashed Package in return for three Iron Chunk.
Acat Location In Genshin Impact - Damaged Package
Go to the northern "underground" Waypoint of the Stadium of the Sacred Flame, then keep walking west until you find Acat. Give her the Damaged Package, and she'll reward you with three 
Candlecap Mushroom.
Chanca Location In Genshin Impact - Damaged Letter
From Acat's location, keep walking forward (west) and go down the stairs. Chanca should be right by the stairway. She'll treat you with two Milk for giving her the Damaged Letter.
Tirda Location In Genshin Impact - Torn Letter
Finally, go to the People of the Springs area and reach Tirda to inform her about the Torn Letter. She'll give you three Embercore Flowers in Genshin Impact for your help.
Genshin Impact
-
OpenCritic Reviews
- Top Critic Avg: 81 /100 Critics Rec: 87%
- Released
- September 28, 2020
- ESRB
- Teen / Alcohol Reference, Fantasy Violence, In-Game Purchases (Includes Random Items), Users Interact
- Developer(s)
- HoYoverse (Formerly miHoYo)
- Publisher(s)
- HoYoverse (Formerly miHoYo)
WHERE TO PLAY
- Engine
- Unity
- Multiplayer
- Online Co-Op
- Cross-Platform Play
- All platforms
- Cross Save
- All platforms
- Platform(s)
- PlayStation 5, PlayStation 4, Xbox Series X, Xbox Series S, PC, iOS, Android
- Genre(s)
- RPG, Action, Adventure, Gacha, Open-World
