Matthew

I understand protecting employees. That's well and good. Honestly though, after all the QA work and tester's giving their feedback before launch being ignored is what created this scenario. Customers have a right to be unhappy with the substandard product they paid for. Leaving a review and getting a refund are entirely within their rights as well. If you develop a game that has glaring issues you should be RUSHING DOUBLETIME to clear them up. That's not the game you released taking a bad mark, it's their reputation as a developer that is. Striking out at the customer is a bad look. There are ways to one-sidedly control the environment your employees are subjected to without hurting the company's professional image.